AI in Customer Relationship Management Market Summary
“The global AI in Customer Relationship Management Market is expected to reach to USD 48.2 billion by 2032, growing at a CAGR of 24.0% during 2025 to 2032”
The TrendBridge Insights Research report, “Global AI in Customer Relationship Management Market Report 2025 – Future Opportunities, Latest Trends, In-depth Analysis, and Forecast To 2032”, delivers strategic insights into the global AI in Customer Relationship Management Market. It includes market size projections (in million units for volume and US$ billion for revenue) from 2026 to 2032. The analysis delves into segments by type, application, and geography, alongside competitive profiles of leading vendors and their recent developments.
The report analyzes the global AI in Customer Relationship Management Market drivers, restraints/challenges, and the effect they have on the demands during the projection period. In addition, the report explores emerging opportunities in the AI in Customer Relationship Management Market.
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Global AI in Customer Relationship Management Market Competitive Landscape & Key Players
The key players operating the target market includes,
- Adobe
- ClickUp
- Copper CRM, Inc.
- Creatio
- Freshworks Inc.
- Insightly Inc.
- Microsoft Corporation
- monday.com
- Nimble
- Oracle Corporation
- Salesforce.com, Inc.
- SAP SE
- SugarCRM Inc.
- Zendesk
- Zoho Corporation Pvt. Ltd.
- Salesforce
- IBM
- Microsoft
- Oracle
- SAP
- Pegasystems
- Freshworks
- ServiceNow
- SAS Institute
- Zoho Corporation
- SugarCRM
- HubSpot
- Infusionsoft
- Verint Systems
- Five
- Genesys
- NICE
- Avaya
- Twilio
- Talkdesk
- Kustomer
- Copper
- ActiveCampaign
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Segments Covered in the Report:
TrendBridge Insights Group provides an analysis of the key trends in each segment of the global AI in Customer Relationship Management Market, along with forecasts at the global and regional levels from 2025-2032.
By Solution: Customer Experience Management, Analytics, Marketing Automation, Salesforce Automation, Social Media Monitoring, Others
By Deployment: Cloud, On - Premises
By Enterprise Size: Large Enterprises, Small and Medium Enterprises
By End - Use: BFSI, Retail, Healthcare, Telecom & IT, Discrete Manufacturing, Government & Education, Others
Regional Analysis
North America - U.S., Canada
Europe - UK, Germany, Spain, France, Italy, Russia, Rest of Europe
Asia Pacific - Japan, India, China, South Korea, Australia, Rest of Asia-Pacific
Latin America - Brazil, Mexico, Argentina, Rest of Latin America
Middle East & Africa - South Africa, Saudi Arabia, UAE, Rest of Middle East & Africa
Report Scope:
Base year for estimation: 2025
Forecast period: 2026-2032
Market representation: Revenue in USD Billion & CAGR from 2025 to 2032
Report coverage: Revenue forecast, company share, competitive landscape, growth factors, and trends
Various Analyses Covered: Global, Regional & Country Level Analysis, Segment-Level Analysis, DROC, PESTLE Analysis, Porter’s Five Forces Analysis, Competitive Landscape, Analyst Overview of Investment Opportunities
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